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Hardware Support

We know your hardware inside and out

The terminals, screens, printers and controllers used in your c-store or forecourt may not be glamorous, but nonetheless are an essential part of your success as a retailer. Whilst technology is becoming increasingly reliable, uninterrupted operation is something you simply can’t bank on.

We have a wealth of experience delivering hardware support services to convenience and fuel retailers.

Our support contracts get you the best deal possible, so you enjoy a service that is both affordable and offers peace of mind.

Always available

Should you need to call on us, your request will be channeled through our Support Hub. Manned 24×7 by friendly, knowledgeable staff we endeavour to identify, diagnose and resolve your issue wherever possible over the phone.

In the event that on-site support is needed you’ll be attended by one of our highly skilled engineers.

With years of experience behind them, they often have an intimate knowledge of the stores and forecourts in their territory. The chances are they’ll know what’s what and be able to get straight to a fix.

Shell support

Our hardware support now also extends to Shell Pin Pad, Mobile Pay and loyalty terminals. Chosen by Shell as a designated installer and support partner, we are able to provide and support the in-store equipment behind these services.


  • In-house technical support
  • 24/7 customer support
  • Obtain an immediate response or resolution in a pre-agreed number of business hours
  • Tie in with our other software support options for end-to-end cover and peace of mind

Tiered packages

With three levels of support to choose from depending on the speed you expect a resolution, we cover:

  • EPOS terminals
  • Back office computers and network
  • Printers
  • Peripherals and consumables
  • Forecourt controllers